Terms & Conditions for Special Offers, Deals, & Discounts
A Special Offer is considered a monetary discount off a product, a selection of products, or services provided by Electric Kicks. This may take the form of a discount on a singular product, a discount on a collection of products, a singular discount on a combination of products (Bundle), or services offered at a discounted rate such as free or reduced delivery, product assembly, extended warranty, or cost-price-servicing.
Electric Kicks may, at its sole discretion, run Special Offers for any product, selection of products, or services at any time without prior warning to new, existing, or potential customers.
Electric Kicks is not required to advertise all available Special Offers to anyone at any time.
There shall be no minimum or maximum discount included in a Special Offer, and product, products, or services included in Special Offers shall be decided upon entirely by Electric Kicks unless the Special Offer is mandated by a Product Manufacturer or distributor with whom Electric Kicks has a direct relationship.
Electric Kicks reserves the right to start & end Special Offers at any time.
Special Offers can run for any length of time at the sole discretion at Electric Kicks.
Electric Kicks may have a contractual obligation to run Special Offers as instructed by a product manufacturer or distributor. In these instances, Electric Kicks shall be bound entirely by the Terms & Conditions of the Special Offer as outlined by the product manufacturer, and will not deviate or change the offer under any circumstances.
Discount codes cannot be combined in the same order.
Some discount codes may only work once for each customer.
Discount codes cannot be used in conjunction with product bundles.
Electric Kicks reserves the right to cancel or end Special Offers at any time without prior warning to new, existing, or potential customers, even if that time comes before the advertised end date of the Special Offer
Electric Kicks may, at its sole discretion, change, update, or modify Special Offers at any time without prior warning to new, existing, or potential customers.
Special Offers cannot be used in conjunction with any other Special Offers, including sign-up & subscription discounts, email discounts, abandoned cart discounts, or any other discount offered by Electric Kicks, past or present.
Special Offers cannot be retroactively applied to previous purchases, regardless of the time that has passed between the purchase date and the date the Special Offer came into effect, or the products included in the purchase.
Special Offers that relate to specific products are only available while stock of those products are available.
In the event stock levels of a product involved in a Special Offer run out, no alternatives or substitutions shall be offered by Electric Kicks. In the event Electric Kicks decides to offer product substitutions or alternatives, the products chosen as a substitution or alternative are entirely at the discretion of Electric Kicks.This may result in an adjustment to the specifics of the Special Offer.
For Special Offers that promote a collective discount when a group of two or more products are purchased together, Electric Kicks reserves the right to suspend the Special Offer if part, or all of the products included in the bundle sell out, even if this occurs before the advertised end date of the Special Offer.
In the event a product is given away for free as part of a Special Offer, that product’s warranty shall no longer apply under any circumstances.
Should the customer wish to return any product purchased as part of a Special Offer, they shall be required to ship the entire order back including any discounted items. All items should be unused, returned with their original, intact packaging and in the same condition they were received by the customer.
Should the customer wish to keep certain products purchased as part of a Special Offer bundle while returning other products included in the Special Offer, the refund the customer receives shall be calculated relative to the returned products’ value as part of the Special Offer, meaning the refund may be less than the item or items’ individual current retail value. By way of example, if a customer receives a fixed discount for buying two products, and requests to return one while keeping the other, the refund for the returned product will not be calculated at 50% of the order’s value. Instead, as the return of one product nullifies the application of the Special Offer used at Point-of-Sale, any refund offered will be calculated based on the difference between the purchase price of the Special Offer and the retained product or products’ RRP.
In the event a customer wants to return or exchange any product purchased as part of a Special Offer, they shall be required to cover all return fees, including but not limited to Shipping Fees, Merchant Fees, Payment Provider Charges, Restocking Fees, Credit Card Fees, etc. These fees will be deducted from the total refund amount issued to the customer.
If a product, or products, purchased through a Special Offer are returned after the relevant Special Offer has expired, any refund issued shall be for the amount for which the products were purchased at the time of sale minus fees listed in Point 18, not the current retail value of the products.
Returned products cannot be exchanged or swapped unless any product is:
Unridden, or;
Faulty on arrival, or;
Damaged on arrival, or;
Returned in its original packaging.
It is accepted that the packaging may have been opened by the customer, but the customer should make every effort possible to avoid damaging the product packaging. Electric Kicks recommend the customer keeps all product packaging for at least 30 days after receiving their purchased items.
Electric Kicks reserves the right to inspect all returned goods purchased through a Special Offer before issuing a refund or replacement. Electric Kicks also reserves the right to make the final decision on whether a return product is eligible for a refund or exchange. No third-party shall be granted the right to approve or influence product refunds.
The receipt of a returned product or products at an Electric Kicks depot is not a guarantee that the returned products are eligible for a refund or replacement.
Electric Kicks will not accept returns for any products that have been used, or have become damaged as a result of careless or reckless use. This includes but is not limited to:
Riding through water or getting the product wet, or;
Assembly using unsuitable tools, or;
Attempted modifications to any part of the products, or;
Attempted repairs by either owner or unauthorised party, or;
Unsuitable storage, or;
Exceeding the maximum weight limit of the product, or;
Using the product in an unsuitable environment.
Electric Kicks reserves the right to cancel any order it deems as suspicious or fraudulent. In the event this happens, Electric Kicks will make every attempt deemed necessary to confirm customer details, but given the short timeframe of Special Offers, Electric Kicks will not be liable to continue providing the offer retroactively for customers who cannot be contacted to confirm their details during the period of the Special Offer.
Warranties are not transferable in the event the original product purchaser chooses to sell a purchased product to a third party, regardless whether that product was purchased as part of a Special Offer or not. Electric Kicks will not be able to honour product warranty issues claimed by people who purchased their products off a private, 3rd-party reseller.
Electric Kicks may choose to limit Special Offers to one use per customer, or limit Special Offers to a fixed number of total uses. Similarly, Electric Kicks may choose to limit the availability of Special Offers to specific customer segments, such as existing customers only, or new customers only, or certain customers based on their history of interactions with Electric Kicks.
Special Offers may not be available to everyone, and may exclude certain areas such as regional Australia, islands, or dwellings outside our delivery network’s range. Some special offers may still be available in these instances, but may carry an additional shipping cost. For more information about this, please call 1300 054 257 before making a purchase.
Shipping times for Special Offers may vary depending on the products included in the Special Offer & the customer’s delivery address. Whilst Electric Kicks will always ensure our goods are shipped with the most reputable courier companies available, Electric KIcks shall not be not responsible or accountable for late delivery due to problems with the courier, or the customer’s availability to accept the delivery.
Electric Kicks reserves the right to update this list of Terms & Conditions at its discretion without notice.
